Job Summary:

Ensure Guests receive an exceptional dining experience. Serves Guests in a warm, friendly, timely and proficient manner and is attentive to their needs. Practices responsible alcohol service in accordance with state and local laws and ERJ Dining alcohol policy.


Possess proficient knowledge of the menu in order to explain our offerings to the Guests, inform them of current food promotions and specials, and answer any questions. - Accurately writes food and beverage orders on Guest tickets and enters order into POS quickly and prior to serving, using appropriate abbreviations and charges.
Serves food and beverages to Guests in a timely manner, which includes retrieving food orders from the kitchen and transporting them to the Guests in the servers section, as well as for any other section in the restaurant.
Ability to assess guest demeanor and identify when behavior should be called to the attention of a Manager. Even in other team member s sections.
Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated Guests and adheres to all company related alcohol policies.
Collect payment (credit cards, cash) for drinks and/or food served following company established accounting procedures for all transactions.
Ensure all financial transactions are correct and maintains accuracy and coin for making change.
Operate credit card machines correctly.
Accurately calculates change due to the Guest and return appropriate amount in a timely matter.
Maintains table appearance by pre-bussing, checking drink levels, removing clutter and providing adequate napkins, etc.
Keeps station clean, sets up and takes down station tables appropriately.
Performs shift change and/or opening or closing duties.
Adheres to all company safety and sanitation policies and procedures.
Assists other Team Members as needed or when business needs dictate.
Maintains a favorable working relationship with all other company team members to promote a cooperative working climate to help keep high morale.
Portrays a favorable image of Chili s Grill & Bar at all times.

Greets all customers in a warm, sincere, and helpful manner
Takes orders and serves meals and beverages promptly and courteously
Operates the complete POS system and other required software
Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
Follows safety and sanitation rules and practices
Ensures compliance with all applicable federal and state laws and all company policies
Helps bus and set tables and performs side-work as neede

Associated topics:
anfitri?nas, banquet server, food and beverage server, maitre d, servidor, servidor de banquetes, tasting, waiter, wine, wine steward

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